Client Experience & Retention Audit
Starting at $950 CAD
For beauty businesses experiencing inconsistent rebooking, limited repeat business or a disconnect between the brand clients see online and the experience they receive in person.
What’s included:
Discovery and business-goal consultation
Full review of the client journey from discovery to return
Online identity and in-person experience comparison
Booking, payment and pre-appointment communication review
Arrival, environment and service-consistency review
Follow-up, aftercare and rebooking-process review
Client-retention gap diagnosis
Prioritized strategic solutions roadmap
Findings and recommendations delivered within 10–14 business days
This service is best for you if:
You want to understand why clients are not consistently returning and need a clear, evidence-informed strategy for strengthening the complete client experience.
Business Experience Audit
Starting at $495 CAD
For beauty-business owners who need a focused review of how their brand and client experience are currently functioning.
What’s included:
60-minute discovery session
Review of your online presence and client-facing information
Review of your booking and initial communication process
Identification of key client-experience gaps
Priority recommendations summary
Findings delivered within five business days
This service is best for you if:
You want an informed outside perspective, need help identifying immediate areas for improvement or are not yet ready for a comprehensive business review.
Beauty Business Services Packages:
Strategy Implementation Support
Starting at $1,500 CAD per month
For established beauty businesses that need strategic support turning recommendations into functioning systems, workflows and service standards.
What’s included:
Phased implementation plan
Workflow and process development
Service-standard development
Standard operating procedure support
Client communication and rebooking systems
Team guidance and implementation support
Progress reviews
Strategic adjustments based on feedback and results
A minimum engagement of 8–12 weeks is recommended, depending on the size of the business and the complexity of the strategy.
This service is best for you if:
You understand what needs to change but need structure, accountability and strategic guidance to implement those changes across the business.